1. Overview
At Vorkalinsmryxell, we want you to be satisfied with your purchase. This Refund Policy outlines our procedures for returns, refunds, and exchanges. Please read this policy carefully before making a purchase.
2. Company Information
- Company Name: Vorkalinsmryxell
- Address: Fionaparken 3E, 5400 Bogense, Denmark
- Email: touch@vorkalinsmryxell.world
- Country: Denmark
3. Right of Withdrawal (EU Consumers)
3.1 14-Day Withdrawal Period
If you are a consumer residing in the European Union, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
3.2 How to Exercise Your Right of Withdrawal
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement. You may use the contact information below:
- Email: touch@vorkalinsmryxell.world
- Address: Fionaparken 3E, 5400 Bogense, Denmark
Your withdrawal statement should include your name, address, order number, and date of order.
3.3 Effects of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earliest.
4. Return Conditions
4.1 Eligible Returns
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
- Accompanied by the receipt or proof of purchase
- Returned within 30 days of receipt (for non-EU consumers) or 14 days (for EU consumers exercising withdrawal rights)
4.2 Non-Returnable Items
The following items cannot be returned:
- Sealed products that are not suitable for return for health protection or hygiene reasons, where the seal was removed after delivery
- Products that have been used or partially consumed
- Products damaged due to misuse or improper storage
- Products returned without original packaging
4.3 Product Safety
For health and hygiene reasons, we cannot accept returns of opened dietary supplements. This is to ensure the safety and integrity of all products we ship to our customers.
5. Return Process
5.1 Initiating a Return
- Contact us at touch@vorkalinsmryxell.world within the applicable return period
- Provide your order number and reason for return
- We will provide you with return instructions and a return authorization
- Package the item securely in its original packaging
- Ship the item to the address provided
5.2 Return Shipping
You are responsible for the cost of return shipping unless:
- We sent you the wrong product
- The product arrived damaged or defective
- You are exercising your EU withdrawal rights (in which case, you bear the direct cost of returning the goods)
We recommend using a trackable shipping service and purchasing shipping insurance for your return.
6. Refund Process
6.1 Inspection
Once we receive your returned item, we will inspect it to verify that it meets our return conditions. This process typically takes 3-5 business days.
6.2 Refund Notification
We will notify you by email once your return has been processed and whether your refund has been approved or rejected. If approved, the email will confirm the refund amount.
6.3 Refund Method
Refunds will be issued to the original payment method used for the purchase. Please note:
- Credit/Debit Cards: Refunds typically appear within 5-10 business days, depending on your card issuer
- PayPal: Refunds typically appear within 3-5 business days
- Bank Transfers: Refunds may take 5-10 business days to process
6.4 Refund Amount
Refunds include the product price and original standard shipping costs (if applicable under EU withdrawal rights). Return shipping costs are deducted unless we are at fault.
7. Damaged or Defective Products
7.1 Reporting Damaged Items
If your product arrives damaged or defective, please contact us within 48 hours of delivery. You should:
- Take photos of the damaged packaging and product
- Keep all original packaging materials
- Contact us with your order number and photos
7.2 Resolution
For damaged or defective products, we will offer:
- A full refund, including shipping costs
- A replacement product shipped at no additional cost
We will cover return shipping costs for damaged or defective items.
8. Wrong Items
If you receive an incorrect item, please contact us within 14 days of delivery. We will:
- Arrange for the return of the incorrect item at our expense
- Ship the correct item to you at no additional cost
- If the correct item is unavailable, provide a full refund
9. Exchanges
We do not offer direct exchanges. If you wish to exchange a product for a different item, please return the original item for a refund and place a new order.
10. Late or Missing Refunds
If you have not received your refund within the expected timeframe:
- Check your bank account or payment method again
- Contact your credit card company or bank, as processing times may vary
- If you have done both and still have not received your refund, contact us at touch@vorkalinsmryxell.world
11. Order Cancellation
11.1 Before Shipment
You may cancel your order at any time before it has been shipped. Contact us immediately at touch@vorkalinsmryxell.world with your order number. A full refund will be issued.
11.2 After Shipment
Once your order has been shipped, it cannot be cancelled. You may refuse delivery or return the item following our return procedures.
12. Model Withdrawal Instructions (EU)
To exercise your right of withdrawal, you may send a clear statement by email, including:
- Your full name and address
- Order number and order date
- A statement that you wish to withdraw from the purchase
- Date of your request
13. Exceptions
We reserve the right to refuse returns or refunds in cases of:
- Suspected fraud or abuse of the return policy
- Products that have been tampered with
- Returns initiated outside the applicable return period
14. Contact Us
If you have any questions about our Refund Policy, please contact us:
- Email: touch@vorkalinsmryxell.world
- Address: Fionaparken 3E, 5400 Bogense, Denmark
We aim to respond to all inquiries within 2 business days.